Marriott Cancun, An All-Inclusive Resort

My stay here was absolutely Phenomenal! The staff was extraordinary, kind, polite, always smiling, attentive to your needs and each one delivered exceptional customer service! Oh, they understand their assignment! The US employee base could learn a few things from the staff here at the Marriott Cancun. What impressed me the most - the cleanliness of the hotel! The lobby, my room, the grounds, everywhere I looked every single aspect of this hotel was in order! I'm going to compare my stay at other places to my stay here at the Marriott properties. Honestly, I really don't want to stay anywhere else!

My stay was great. The staff was my favorite part. Hugo(one of the bell men) was so kind and patient. The resort is nice, the beach was amazing. plenty of seating and umbrellas. The room was nice. We had a beach view, and it was worth waking up to it.

The food and drink exceeded expectations, the service and people were amazing, the beach and facilities were wonderful.

Hugo bellman, Enrique , Juan et al servers who remembered that I liked my breakfast cappuccino to go, Concierge who looked up the cooking classes for me, Aldi, tall female concierge who got me taxi reservations. Andi the breakfast Maitre'D. Warm water pool day or night. Bellman who had the free drink coupon for the Crab House restaurant across the street. Lobby bar free margarita coupons. Nice touch - envelope in room to leave a housekeeping tip. Easy access to Red bus to go to Chedraui Selecto supermarket. Free Covid testing at the JW Marriott next door just made stay more relaxing

The location, the hotel ambiance, the cleanliness, housekeeping staff, lobby bar bartenders, pool attendants and the view from our room.